Box Express is a Costa Rican business operating across various industries. A popular brand within Costa Rica, Box Express specializes in delivering couriers, packages, food, electronics, and much more.

Challenge

The delivery infrastructure has changed in recent years. Users demand complete transparency in delivery from popular delivery providers. Box express did not have a mobile app to make ordering and delivery easy and meet customer demand.

Since they operate across so many industries and deliver a wide range of products, they needed a solution that could deliver every single product and service they offered. They needed a simple and quick solution.

Solution

Using Appy Pie, they created a complete delivery solution for their customers. The Box Express app can be used to order products. The app features live-tracking, the ability to choose delivery persons, scheduling deliveries, customer support, bulk orders, and much more.

The app has extensive functionality and uses multiple features provided by Appy Pie’s no-code app builder. The app can be used by customers and other businesses for all kinds of goods. It is available to download on iOS and Android. It also supports downloads on popular tablets.

Outcome

So far, Box Express has received over 5000 downloads on both platforms. According to the owners, as much as 75% of their customer base uses their new app. Live tracking has helped improve customer satisfaction and reduced the pressure on their customer support teams.

Box express continually receives user feedback and keeps on improving its mobile app to provide the best possible customer experience. The app has also helped their internal delivery employees and streamlined their delivery business process.

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